❇️ Follow this guide to sync your fan data from Paylogic to Laylo

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Key features:

1 - Fans who buy tickets on Paylogic are synced to your Laylo CRM (Email + SMS)

2 - Segment your Laylo messaging based on Paylogic event and ticket data

3 - Track ticketing revenue from your Laylo drops and messaging

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<aside> 1️⃣

Get your Paylogic Reporting API refresh token

1A. Request a Paylogic Reporting API refresh token from your Eventim client service manager

1B. Open the link Paylogic sends and copy the refresh token — the link opens once and then expires, so store the token somewhere safe immediately and do not share it with anyone

1C. Note the merchant ID Paylogic provides alongside the token (you'll use both in the next step)

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<aside> 2️⃣

Add Paylogic keys (on Laylo)

2A. Go to Laylo Settings → Integrations and click the Paylogic integration

2B. Add a label — use the Paylogic merchant ID the key belongs to (you can add multiple keys from different Paylogic merchants, so labeling each one with its merchant ID is important)

2C. Paste your refresh token from step 1B into the "Reporting API refresh token" field and click Save

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<aside> 3️⃣

Confirm Connection (on Laylo)

Once connected, Laylo will begin syncing your data:

3A. Navigate to Laylo Settings → Integrations — the Paylogic app will display a green status

3B. Navigate to your fan dashboard to see fan data funneling in

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You're Live!

Fans who buy tickets on Paylogic will now automatically sync to your Laylo fanbase. Including:

• New purchases: Ticket and opt-in data syncs on an hourly cycle going forward
• All attendees: Personalized ticket data covers every attendee on an order, not just the buyer
• Multiple merchants: Add additional Paylogic refresh tokens anytime from the integration settings

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Fans who opt in with a phone number will receive the 'SMS Welcome message' configured under Settings > SMS

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Troubleshooting

• Connection not showing green? Paylogic's Reporting API allows one pull per hour, so new purchases can take up to an hour to appear. Double-check the refresh token was pasted correctly, that the label matches the right merchant ID, and that you clicked Save
• Lost the token link? Paylogic credential links open once and then expire — ask Paylogic to issue a new refresh token
• Pasting the wrong credential? Laylo needs the long-lived refresh token, not a temporary access token — Laylo exchanges it for an access token on every sync
• Fans syncing but not messageable? Fans only become messageable when they tick the marketing opt-in at checkout — buyers without it land in Laylo as known contacts you can see but not message
• Questions? Contact [email protected]