❇️ Follow this guide to sync your fan data from Bandsintown to Laylo

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Key features:

1 - Fans who opt in on Bandsintown are synced to your Laylo CRM (Email + SMS)

2 - Segment your Laylo messaging based on Bandsintown data

To learn more about fan data collection and consent, see Bandsintown's Collecting Fan Data help article.

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<aside> 1️⃣

Copy Webhook URL (on Laylo)

1A. Log into Laylo

1B. Navigate to Settings → Integrations

1C. Scroll to the Bandsintown app and create a new Webhook URL

1D. Copy the Webhook URL from Laylo (you'll use it in step 3 - it should start with events.laylo.com)

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<aside> 2️⃣

Set Up Webhook (on Bandsintown)

2A. Go to your Bandsintown for Artists account (make sure you're logged into the correct artist account)

2B. Navigate to Bandsintown's App Store

2C. Click on the Laylo App

2D. If prompted, review and approve Bandsintown's Data Processing Agreement (DPA) - the webhook setup will continue automatically after approval

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<aside> 3️⃣

Create Webhook & Copy Secret Key

3A. Paste your Webhook URL (from step 1D) into the Webhook URL field on Bandsintown

3B. Click Create Webhook

3C. Copy the Secret Key provided by Bandsintown (you'll paste it into Laylo in the next step)

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<aside> 4️⃣

Save Secret Key & Confirm (on Laylo)

4A. Go back to your Laylo Dashboard → Bandsintown integration

4B. Paste the Secret Key (from step 3C) and click Save

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<aside> 5️⃣

Confirm Connection (on Laylo)

5A. Navigate to Laylo Settings → Integrations

5B. The Bandsintown card will display a green status indicator once we have received data

Note: Only new signups will sync - past fan data can be manually imported.

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<aside> ✳️

You're Live!

Every new fan who RSVPs or signs up through your Bandsintown Widget and opts in to share their info with you will automatically sync to your Laylo fanbase in live time!

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Fans who opt in with a phone number will receive the 'SMS Welcome message' configured under Settings > SMS

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<aside> ℹ️

Following you on Bandsintown doesn't automatically opt a fan in to share their info with you. Only fans who opt in are synced to Laylo, so your Bandsintown follower and signup counts will usually be higher than what you see in Laylo. To review how Bandsintown prompts your followers to opt in to your owned list, reach out to your Bandsintown account manager.

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Troubleshooting

• Connection not showing green? The connection will only turn green once data has begun flowing (aka once your first fan opts in to share their info with you via Bandsintown)
• Seeing signups on Bandsintown but not in Laylo? Only fans who opt in to share their info with you are synced. Follows and RSVPs made directly in the Bandsintown app or on bandsintown.com won't sync.
• Not seeing the Webhook option? Make sure you're logged into the correct artist account on Bandsintown for Artists
• DPA blocking setup? Review and approve the Data Processing Agreement - webhook setup requires this approval
• Questions? Contact [email protected]